Conflict Resolution: Win-Win Strategies for Managers & Employees

Overview

Managers spend more than 40% of their time dealing with workplace conflicts. Conflicts slow down everyone’s productivity and can lead to malicious law suits or deadly violence. In this program, Judi Clements helps your gain the conflict management skills you need to prevent or resolve conflict before it gets out of control. You’ll learn how to turn destructive conflict into productive discussion by objectively analyzing the causes of conflicts & developing action plans to reverse problems. You’ll learn how to mediate conflict between employees, prevent conflict from turning violent, and return your workplace to a more productive one.

Objectives

To develop the skills to prevent or resolve workplace conflict more effectively so that conflicts are dealt with in a timely manner to prevent escalation and legal ramifications

Who Will Benefit

Senior HR Professionals, HR Analysts, HR Managers & Directors, HR Personnel, Employee Relations Professionals, Directors, Vice Presidents, Managers, Shift Leaders, and All Employees

Available as a 2-4 hour program

You can't shake hands with a clenched fist. - Indira Gandhi

In this program, Judi helps your gain the conflict management skills you need to abort conflict before it gets out of control. You’ll learn how to turn destructive conflict into productive discussion by objectively analyzing the causes of conflicts & developing action plans to reverse problems. You’ll learn how to mediate conflict between employees, prevent conflict from turning violent. conduct a post-incident review, & heal the workplace environment.

Learn:

  • How to assess a variety of conflict situations and their root causes
  • How to prevent personality conflicts from developing into disciplinary issues
  • How to distinguish between constructive conflict and destructive conflict
  • How to prevent conflict from escalating and becoming destructive or confrontational
  • How to coach employees in the art of peer-to-peer conflict management
  • How to conduct win-win third party mediation with employees
  • HR’s and managements’ roles and responsibilities in preventing & managing workplace conflict

Ask about our special not-for-profit rates!