Working with Difficult People

How often have you had to work with people who are difficult? It’s frustrating, annoying, even maddening. But what can you do? In this program, Judi shows you how to work with even the most difficult people.

The most rewarding things you do are often the ones that look like they cannot be done. - Arnold Palmer

You’ll learn about different personalities & communication styles and why they often lock horns. You’ll learn that you don’t have to like someone to work successfully with them. You’ll learn how to separate personalities from issues & tone down your communication so that you don’t bring out hostility in others. You’ll learn the Universal Rules of human interaction which can turn unpleasant interchanges into tolerable ones. With this program, you’ll see how to survive & thrive with those difficult people in your life.

Available as a 1-4 hour Workshop

You’ll learn:

  • What makes some people difficult to communicate with
  • Why communication can break down & how to get it back on track
  • How to factor in personality differences for more successful communication
  • How to utilize the Universal Rules of human interaction
  • How to read & use different conflict management styles
  • How to self-mediate conflict & turn anger into positive energy
  • The role of forgiveness in stress reduction & communicating for results
  • How to master non-defensive language use
  • How to survive & thrive with the difficult people in your life